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Privacy Policy
This Privacy Policy explains how Space9 Casino may collect, use, store and share personal information when you visit our website, create or use an account, make transactions, contact support or otherwise use our services. We aim to handle information responsibly, transparently and only for appropriate business, security and legal purposes.
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About this Privacy Policy
This policy is intended for players in Australia and applies to personal information handled in connection with Space9 Casino services. Personal information means information that identifies you, or that could reasonably be linked with you. The information we handle depends on how you interact with the site, the services you use, and the choices you make about communications and cookies.
Quick links
We may update this policy from time to time to reflect changes to our services, technology, business processes or legal obligations. When changes are made, the updated version will be made available on this page. You should review the policy occasionally so you remain aware of how information may be handled.
By using an account or accessing relevant services, you acknowledge that information may be collected and used for the purposes described here. Where consent is required, we will seek it in an appropriate way. You may be able to withdraw consent for certain activities, although withdrawal does not affect processing that has already taken place or processing that is required for other legitimate purposes.
Your responsibility
Please provide information that is accurate, current and complete when you register or communicate with us. If your details change, updating them helps us operate your account, complete checks and provide relevant support. You should also keep your login details private and tell us promptly if you believe your account or personal information has been accessed without permission.
Information we may collect and why
A casino website may handle several types of information. We collect information that is reasonably necessary to provide services, manage accounts, protect the site and meet our obligations. The categories below are examples and may vary depending on your activities.
- Account details, such as your name, date of birth, contact details, username, account preferences and information needed to manage your player account.
- Identity and verification information, including copies or details from identity documents, information used to confirm age and identity, and records of checks carried out to help prevent fraud, misuse and unauthorised access.
- Payment and transaction records, including deposits, withdrawals, payment method details, transaction history, account balances and related information needed to process or reconcile transactions. Payment information may be handled with payment service providers rather than stored directly by the site.
- Communications and support records, such as messages, requests, feedback, complaints, verification correspondence and information used to respond to your questions or resolve an issue.
- Device, technical and usage information, such as your IP address, browser type, operating system, device identifiers, approximate location derived from technical information, pages viewed, access times and information about how you use the site.
- Cookie and similar technology data, including identifiers that help remember preferences, maintain sessions, support security, understand site performance and measure the effectiveness of communications.
- Information connected with safer gambling and account protection, where relevant to the services provided, including activity records, account settings, restrictions, requests for assistance and information used to identify unusual or potentially harmful activity.
How information is used
Information may be used to create and administer your account, provide access to services, process transactions, communicate with you, answer support enquiries and maintain accurate records. It may also be used to verify your identity and eligibility, carry out anti-fraud and security checks, detect suspicious activity, prevent abuse and protect players, the site and service providers.
We may use information to meet legal and regulatory obligations that apply to online gambling services, respond to lawful requests, resolve disputes, enforce applicable terms and investigate suspected breaches. We may also use information to maintain, test and improve the website, understand service performance, develop features, personalise general content and identify technical problems.
Where permitted, we may send service messages about your account, transactions, security, verification or important changes. We may also send marketing communications where you have requested or allowed them, or where applicable requirements permit them. Marketing messages should include a practical way to opt out. You can withdraw marketing consent by contacting us as described below, and you may also use an unsubscribe option included in a message.
Cookies, sharing, security and retention
Cookies and similar technologies
Cookies are small files or similar technologies placed on your device when you use a website. They can help keep you signed in, remember selected settings, support account and payment security, understand how visitors use the site and improve performance. Some cookies may be necessary for core functions, while others support analytics, preferences or communications.
You can manage or delete cookies through your browser settings. Your browser may allow you to block all cookies, accept them only from certain sites, or notify you before a cookie is stored. If you disable necessary cookies, some account or website functions may not work correctly. Changing browser settings does not necessarily remove information already collected or change other account records.
When information may be shared
We may share relevant information with service providers that help operate the site and provide services. These providers may include payment processors, identity and verification services, technology and hosting providers, customer support tools, security services, analytics providers and professional advisers. They should receive information only when it is needed for their role and should handle it under appropriate contractual, technical or organisational safeguards.
Information may also be shared when needed to process a transaction, protect the security of an account or service, investigate suspected fraud, comply with a lawful request, meet legal obligations, enforce applicable terms, or protect the rights and safety of players and others. If business operations or service providers involve processing in another country, information may be handled outside Australia. We take reasonable steps to ensure that appropriate protections apply to such processing.
Security and data retention
We use reasonable administrative, technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. These measures may include access controls, secure systems, monitoring, staff procedures and checks on relevant service providers. No internet transmission or electronic storage method can be guaranteed to be completely secure, so you should use a strong password and avoid sharing account credentials.
We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with our procedures.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, you may have rights in relation to personal information we hold about you. These rights are not always absolute, and we may need to confirm your identity before responding. We may also be unable to complete a request where retaining or using information is required for security, legal, transaction, dispute or record-keeping purposes.
- Access: ask for information about the personal information we hold about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: ask us to correct, update or complete information that is inaccurate, out of date or incomplete.
- Deletion: ask us to delete your personal information where there is no continuing reason for us to retain or use it. Deletion may be limited where records must be kept for a period required by law or are needed for security, dispute resolution or other lawful purposes.
- Marketing consent: withdraw consent to marketing communications at any time. You can use an unsubscribe facility where available or ask us to stop marketing communications directly.
- Information about handling: ask questions about the way your information is collected, used, shared or protected.
To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@space9casino.wtf. Please explain your request clearly and include enough information for us to identify the relevant account or records. Do not send unnecessary payment card details, passwords or other sensitive information in your message. We may ask for reasonable information to verify that the request relates to you.
We will review privacy requests and respond within a reasonable time, subject to the nature of the request and any applicable requirements. If a request cannot be completed in full, we will generally explain the reason, unless doing so would be inappropriate or restricted. We may retain a record of your request and our response so we can demonstrate how it was handled and meet our record-keeping responsibilities.
Questions and concerns
If you have a question about this Privacy Policy, believe your personal information has been handled incorrectly, or need help making a privacy request, contact support@space9casino.wtf. We encourage you to raise concerns with us first so we can review the matter and work towards an appropriate response.
